Frequently Asked Questions
-
Dallas Psychiatry Group is in-network with Aetna Commercial and Blue Cross Blue Shield Commercial. For patients with other insurance plans, we are happy to see you on a self-pay basis, and we can provide a superbill for you to submit to your insurer for possible out-of-network reimbursement. We are also actively working to become in-network with several other major insurance plans, so please check back or contact our office for the latest updates on accepted plans.
-
To schedule an appointment, please email us at info@dallaspsychiatrygroup.com or call us at (469) 246-2333. We will call you back to get your appointment scheduled.
-
We prefer that you contact us through the Charm patient portal. The link is at the bottom of this page. You may also reach us by phone at (469) 246-2333 or by email at info@dallaspsychiatrygroup.com.
-
If you are in a psychiatric emergency, we recommend that you go to the nearest emergency room for immediate evaluation, or call 988 (Suicide & Crisis Lifeline) or 911.
-
Please allow us 48 hours to respond to messages, though we may be able to respond more promptly. If you are in urgent need of assistance, please go to your nearest emergency room.
-
Yes, we require at least 48 hours' notice for cancelling or rescheduling appointments. The full appointment fee will be charged for cancellations/rescheduling within 48 hours.
-
Yes, Dallas Psychiatry Group is a telehealth-based practice. Appointments are conducted virtually via secure video visit. Due to state licensure requirements, you must be physically located in Texas at the time of your appointment.
-
Once the initial consultation is scheduled, you will receive a link to create an account in the patient portal, as well as a few documents that include consents and questionnaires. Please fill out all forms prior to your first appointment.ription
-
You'll need a private, quiet space, a stable internet connection, and a device with a camera and microphone (computer, tablet, or smartphone). You must also be physically located in Texas at the time of the appointment, as required by state telehealth regulations.